Join Our Team!

The Ford Idaho Center, managed by OVG360 (formerly Spectra), is a leader in sports, entertainment and venue management. We are dedicated to recruiting and developing individuals with the skills, experience, desire and values to contribute to the continued growth and success of our organization.

We value a customer-first, team player, mentality in an exciting, fast-paced work environment. Together we transform events into great experiences through creative entrepreneurship, innovative techniques and best-in-class service that touch every aspect of the live event experience. Through our expansive scope of integrated services and marketing expertise, we provide our partners with the best resources to generate revenue and drive the bottom line.

OVG360

The Ford Idaho Center is a proud partner of OVG360 (formerly Spectra). OVG360, a division of Oak View Group, is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. With a portfolio of more than 200 client-partners spanning arenas, stadiums, convention centers, performing arts centers, cultural institutions, and state fairs around the globe, OVG360 provides a set of services, resources and expertise designed to elevate every aspect of business that matters to venue operators. Service-oriented and driven by social responsibility, OVG360 helps facilities drive value through excellence and innovation in food services, booking and content development, sustainable operations, public health and public safety and more.  Learn more at OakViewGroup.com.

Open Positions

Thank you for your interest in Ford Idaho Center.

We accept applications and resumes for posted positions only.

Box Office Attendant

Under supervision of Box Office Manager, the Box Office Attendant (Part time) is responsible for ticket sales and customer service for all ticketed events at the Ford Idaho Center.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Apply HERE

Responsibilities:

SUMMARY
Responsible for ticket sales for shows or events by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES – include the following. Other duties may be assigned.

Opens and or closes ticket window as required.

Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.

Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.

Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Files various records and reports. Performs related clerical work as assigned.

SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND WORK EXPERIENCE
High school diploma or general education degree (GED)
1 to 3 months related experience and/or training
Or equivalent combination of education and experience
Box office or guest services background preferred

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this position includes close vision.

SKILLS AND ABILITIES
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification; Responds well to questions.
Able to read and interpret written information
Good problem solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations

COMPUTER SKILLS
To perform this job successfully, an individual should have some knowledge of computers. Experience in computerized ticket systems preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
No certifications are required. Successful completion of background check may be required. Must be bondable if this becomes a requirement in the future.

OTHER QUALIFICATIONS
Ability to work with minimal supervision.
Ability to work flexible hours; daytime, evening, weekends and holidays, as needed;
including event on-sales and outlet support.
Must be able to speak, read and write English.
Must have professional attitude and appearance.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Apply HERE

Guest Services Attendant

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Ford Idaho Center.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.  Apply here.

Responsibilities:

  • Provide exceptional customer service and assistance to all guests
  • Greet and scan tickets as guests enter the building
  • Greet and usher guests to their seats.
  • Provide directional assistance to guests throughout facility
  • Control and monitor all access to all restricted areas for events
  • Provide a safe and secure environment for the Ford Idaho Center
  • Report actual/suspected violations of FIC policies, procedures, rules or regulations to your supervisor.
  • Complete an incident report on a timely basis, as required
  • Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
  • Act as a member of the emergency evacuation team by directing guests to emergency exits
  • Move around to various positions/locations as event needs
  • Hand out materials to guests as needed for events
  • Follow all event procedures and safety standards
  • Provide excellent customer service assistance to all clients
  • All other duties assigned by Guest Services Manager or Supervisor

Qualifications:

  • High school diploma or equivalent preferred
  • Must be 18 years or older
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Customer service experience and exceptional customer service, communication skills.
  • Comfortable working with the public with an outgoing and friendly personality
  • Ability to communicate clearly and concisely in the English language
  • Ability to work both independently and as part of team, remaining flexible in your role
  • Ability to work flexible schedule including long hours, nights, weekends and holidays.
  • Ability to work minimum of 1 Event per Month at the Ford Idaho Center.

 

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations.  Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern.  Employee must frequently work both independently and as part of a team.   

Physical demands:

  • While performing the duties of this job, the employee will frequently move about various areas of the buildings in the course of directing or escorting customers to their seats. 
  • Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
  • Employee may stand in one location for extended periods of time.
  • Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds. 

Work environment:

  • The duties of this position are performed primarily indoors.  Constant exposure to a moderate loud environment and frequently to constantly communicating with guests in a loud environment.  Frequent to constant exposure to crowded workspaces and crowded events with thousands of guests in attendance.  The employee is occasionally exposed to weather conditions by entrances prevalent at the time of events, jackets are provided.

OVG360 (formerly Spectra) is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Apply HERE.  For additional questions contact Logan.yost@spectraxp.com.

Overnight Security Attendant

An Overnight Security Attendant is a part - time employee who will act as primary security of all assets at the Ford Idaho Center. They are responsible for providing a safe environment for our guests and ensuring all buildings are secure.

This position is based at our Ford Idaho Center. The Ford Idaho Center features a variety of flexible spaces to host events of all types and sizes. The Ford Idaho Center is a unique combination of three venues under one complex: Ford Idaho Center Arena, Ford Idaho Sports Center, and Ford Idaho Horse Park. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events.  Apply HERE.

Responsibilities:

  • Provide exceptional customer service and assistance to all guests
  • Greet all guests at the gate to assure they are properly credentialed and are to be there.
  • Prevent unauthorized people and prohibited property from entering the facility and or property;
  • Respond to alarms, emergencies and other incidents as needed to preserve life and protect property;
  • Greet and assist Drive Buys requiring access to horse stalls and RV spots.
  • Do a nightly stall check during large scale horse events
  • Keep and maintain a cashbox at the beginning and end of a shift.
  • Provide directional assistance to guests throughout the complex
  • Control and monitor all access to all restricted areas
  • Provide a safe and secure environment for the Ford Idaho Center
  • Report actual/suspected violations of FIC policies, procedures, rules or regulations to your supervisor.
  • Complete an incident report on a timely basis, as required Maintain various electronic records;
  • Operate CCTV cameras, vehicle gates, fire alarm panels and other life safety equipment;
  • Act as a member of the emergency evacuation team by directing guests to emergency exits as needed
  • Conduct exterior patrols to detect hazards and suspicious activity;
  • Conduct interior patrols to detect hazards and suspicious activity;
  • Hand out materials to guests as needed for events including parking passes.
  • Follow all event procedures and safety standards
  • Provide excellent customer service assistance to all clients
  • All other duties assigned by Security Manager or Supervisor

Qualifications:

  • High school diploma or equivalent preferred
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Must have a valid Driver’s License
  • Must be able to operate a motorized vehicle
  • Customer service experience and exceptional customer service, communication skills.
  • Comfortable working with the public with an outgoing and friendly personality
  • Comfortable with the potential of working around animals such as horses
  • Ability to communicate clearly and concisely in the English language
  • Ability to work both independently and as part of team, remaining flexible in your role
  • Ability to work flexible schedule including long hours, nights, weekends and holidays.
  • Ability to work the majority of Arena events at the Ford Idaho Center.

Intellectual/social, Physical Demands And Work Environment

The intellectual/social, physical demands, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OVG360 (formerly Spectra) is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Apply HERE.  For additional questions contact Logan.yost@spectraxp.com.

Parking Supervisor

Parking Supervisor is an on-call, per event employee who directs customers in and around the Ford Idaho Center parking lots during events.

This position is based at our Ford Idaho Center location. The Ford Idaho Center features a variety of flexible spaces to host events of all types and sizes. The Ford Idaho Center is a unique combination of three venues under one complex: Ford Idaho Center Arena, Ford Idaho Sports Center, and Ford Idaho Horse Park. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events.  Apply HERE

Responsibilities:

  • Supervise parking attendants in a variety of parking locations and positions
  • Greet and direct customers entering parking lots
  • Communicate parking and event information to the public
  • Selling/taking parking tickets
  • Count back correct change as needed
  • Ability to use a mobile device to take card payments on site
  • Park cars quickly and efficiently
  • Monitor lot during events, immediately contacting Security Manager as issues arise
  • Provide positive and friendly experience to all customers
  • Set up signs, parking cones, and stations prior to each event
  • Identify and problem solve parking issues; prevent when possible
  • Provide excellent customer service assistance to internal and external clients
  • Report to the Security Manager for any other duties asked to perform for each event.

Qualifications:

  • High school diploma, GED or equivalent preferred
  • Ability to work both independently and as part of team
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
  • Ability to communicate clearly and concisely in the English language
  • Must be comfortable working with the public
  • Requires strong interpersonal and communications skills

The intellectual/social, physical demands, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OVG360 (formerly Spectra) is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Apply HERE.  For additional questions contact Logan.yost@spectraxp.com.