STEP BY STEP INSTRUCTIONS


Ford Idaho Center tickets will be distributed through mobile delivery and accessed by ticketholders through digital wallets on smartphones.  The move to mobile ticketing allows for faster delivery of tickets to guests, contactless transactions at gates and more flexibility for ticketholders.  


 

How to Link Your Account

You already have an account with us but you’re using it online for the first time? Great. Here’s how you access your account online.

 

Step 1

Locate your account number and PIN. [You should find this in a recent mailer]. If you don’t have these, you can reset your account through the Forgot Password options when logging in.

 

Step 2

Go to the Ford Idaho Center Ticketing Page

 

Step 3

Enter your account number and PIN, when prompted, enter your email address and create a password. Your account is now activated online!

 

Your email address and password can now be used online via desktop or mobile when accessing your account.

Downloading from Email

Mobile Ticketing - Email Confirmation.jpgSTEP 1

You will receive an email from Tickets - Ford Idaho Center with the subject "Your Ford Idaho Center Mobile Tickets Are Ready to Download". Click on the link for the event you want to add to your phone.

 


Mobile Ticketing - Save to Smart Phone.jpgSTEP 2

Tap to save your tickets to your smartphone. Tap the button(s) to add your tickets to your Apple Wallet or Google Pay App. Tickets will be saved on your phone for easy access. Note: You must tap the icon for each seat to add them to the digital wallet. 

 


Mobile Ticketing - Wallet Ticket Dark.jpgSTEP 3 (APPLE)

If you choose Apple Wallet, just tap ‘Add’. Tap the ‘Add’ button to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Wallet app on your iPhone.

 


Mobile Ticketing - Apple Wallet.jpgSTEP 4 (GOOGLE)

For Google Pay, just save to your phone. Tap ‘Save to phone’ and your pass will save to your Google account. You can access your ticket(s) in the Google Pay App on event. Your ticket can be found in your GPay app on your phone.

You can always access your ticket via your account on the mobile browser, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.

 

Downloading from Phone

Mobile Ticketing - My Account Log In.jpgSTEP 1

Log in to your account via Ford Idaho Center Ticketing Page

 


Mobile Ticketing - My Account.jpgSTEP 2

A list of your tickets will appear. Tap the link of the event that you wish to save.

 


Mobile Ticketing - Ticket Selection.jpgSTEP 3

Tap the button(s) to add your tickets to your Apple Wallet or Google Pay App. Tickets will be saved on your phone for easy access.

 


Mobile Ticketing - Wallet Ticket Light.jpgSTEP 4 (APPLE)

Tap the ‘Add’ button to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Apple Wallet.

STEP 4 (GOOGLE)

Tap Save to phone and your pass will save to your Google account. You can access your ticket(s) in the Google Pay App on your phone.

 


You can always access your ticket via your account on the mobile browser, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.

Transfer Tickets

Mobile Ticketing - My Account Log In.jpgSTEP 1

Log-in to your account via Ford Idaho Center Ticketing Page

 


Mobile Ticketing - My Account Transfer.jpgSTEP 2

Scroll down to the bottom and Click “TRANSFER TICKETS”

 


Mobile Ticketing - My Account Transfer Ticket Selection.jpgSTEP 3

Select the event you are transferring tickets from, and then select the tickets you are wanting to transfer. Click “Continue” at the bottom of the screen.

 


Mobile Ticketing - My Account Transfer Ticket To.jpgSTEP 4

Enter the cell phone number or email of the person you would like to transfer the tickets to. Click “Review Transfer” at the bottom of the screen.

 


Mobile Ticketing - My Account Transfer Ticket Review.jpgSTEP 5

Once you have reviewed that the recipients phone number or email address and ticket information are correct, click “Transfer Tickets” or "Confirm" at the bottom of the screen.

 


Mobile Ticketing - My Account Transfer Ticket Complete.jpgSTEP 6

You will see a confirmation screen once the transfer has been sent. The recipient will have 48 hours to accept the transfer, if sent via your mobile device.

 

Accepting Transfer

Mobile Ticketing - My Account Transfer Ticket Notification.jpgSTEP 1

You will receive a text message or email saying that your friend is sending you tickets. Click on the link in the message to accept.  There is an expiration date to the transfer.  Transfers must be claimed within 48 hours.

 


Mobile Ticketing - My Account Transfer Ticket Accept.jpgSTEP 2                                                        

Click "Accept" Transfer. Note: If receiving the transfer via email you must accept the tickets on your mobile phone. Tickets must be displayed on a mobile phone, they cannot be printed. 

 


Mobile Ticketing - My Account Log In.jpgSTEP 3

If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets.  If you already have an account, sign in to complete the claim process. 

 


Mobile Ticketing - Save to Smart Phone.jpgSTEP 4

Click on the icon(s) to Add to Your Apple Wallet or Google Pay.

 


STEP 5

Click “Add” to save to your Apple Wallet or “Save” to save the ticket to your Google Pay Account.

 

FAQ

Why the transition to mobile ticketing?
Adopting mobile ticketing is all about improving the fan experience with quick and convenient entry into the venue, reduces the risk of lost, stolen or counterfeit tickets, and allows you to manage, transfer or sell your tickets at any time directly from your smartphone.

 

Can I have multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.

 

Can I still print my tickets from home?
Tickets will no longer include a print-at-home option. This decision was made to protect the integrity of your tickets and prevent fraud and counterfeit issues.

 

What if my guest(s) and I arrive at the venue at different times?
You’ll need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive an e-mail instructing them to accept the tickets and add it to their mobile wallet.

 

Does the person I’m transferring tickets to need to have an account?
Yes, the person receiving your tickets will need to log into (or establish) an account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on the day of the event.

 

What if don’t have a smartphone or have additional questions?
We understand there can be many questions, and we’re here to help!  Contact a member of our ticketing team as soon as possible to answer your questions.

 

What are my options if digital tickets don’t work or something happens to my phone?
We recommend making sure your mobile device is fully charged on event day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the event.

 

Can you transfer a digital ticket just by sharing screenshots of a digital ticket?
To eliminate fraudulent tickets we highly discourage sharing screenshots of digital tickets. Sharing tickets as screenshots can cause the recipient a problem on event day. By forgoing the transfer process available through My Account we lose the tracking ability of the digital tickets and will be unable to assist anyone other than the original ticket holder should an issue arise.

 

Do I have to have an account to accept tickets transferred to me?
Yes, it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on event day.  

 

I have multiple tickets, do I have to download each digital ticket for a event individually?
No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each event together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each QR code, but you should be able to do that just by swiping on your mobile device between each scan.

However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.